This page explains how to request deletion of the personal data Vitrina holds about you or your customers, including data obtained from connected Instagram and Facebook accounts through Meta Platforms.
How to request deletion
Email support@vitrina.app with the subject line “Data deletion request” and include:
- the email address associated with your Vitrina account, and
- the Instagram or Facebook business account you connected (so we can locate the related data).
We may contact you to verify the request before deleting data.
What we delete
On a verified request we delete your account data and the messaging data associated with your connected Instagram and Facebook accounts — including conversations, customer profiles, and stored media — except where we are required to retain certain records to comply with legal obligations.
Timeline
We complete verified deletion requests within 30 days and confirm by email once the data has been removed.
Removing the app on Instagram or Facebook
You can also revoke Vitrina’s access at any time from your Instagram or Facebook settings. Removing the app stops further data access; to also delete data already processed, send the request above.
Contact
Questions about deletion? Contact us at support@vitrina.app.